Netflix Picture Freezes Sound Continues Download
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I'm not sure if this has already been posted, so please forgive me if it has. I recently purchased a Note 4 this week and was wondering if anyone else has had problems with Netflix. Within seconds of streaming a video, it will glitch and then freeze, but the sound will continue. I've already uninstalled/reinstalled, cleared cache/data, etc., but still no luck.
Any idea what might be causing this or if this is simply an app issue? Any feedback would be greatly appreciated.
11-21-2014 06:56 AM
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I haven't experienced it myself.
Sent from my Verizon Samsung Galaxy Note 4
11-21-2014 10:28 AM
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I've been using Netflix via WiFi and cellular data and haven't had any problems
11-21-2014 10:49 AM
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I'm not sure if this has already been posted, so please forgive me if it has. I recently purchased a Note 4 this week and was wondering if anyone else has had problems with Netflix. Within seconds of streaming a video, it will glitch and then freeze, but the sound will continue. I've already uninstalled/reinstalled, cleared cache/data, etc., but still no luck.
Any idea what might be causing this or if this is simply an app issue? Any feedback would be greatly appreciated.
This morning the same problem with Netflix...My Sprint Note4 on Wi-Fi works about four minutes then freezes but still have sound. If I rewind 30 sec it will play again for about four minutes an freeze the rewind again. GF has a T-Mobile Note 4 on the same WiFi without this problem.
Any ideas?11-22-2014 01:03 PM
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Hi mate,
I had a similar experience with my Note 4 when I got it. Tell me this, did you come from another Samsung and use Smart Switch to transfer your data and wifi connection data to your new phone. I found that forgetting the old connection and re-adding the wifi connection fixed the problem for me. Hope it sorts it for you.
Posted via the Android Central App
11-22-2014 02:35 PM
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I have a problem with Netflix also when I sign in it will keep signing in but it won't go to the main menu of Netflix
Sent from my SM-N910V using Tapatalk
11-22-2014 03:57 PM
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Hi mate,
I had a similar experience with my Note 4 when I got it. Tell me this, did you come from another Samsung and use Smart Switch to transfer your data and wifi connection data to your new phone. I found that forgetting the old connection and re-adding the wifi connection fixed the problem for me. Hope it sorts it for you.
Posted via the Android Central App
No, I actually came from a Nexus 5. Thanks for the suggestion though. I will give it a shot.
11-26-2014 11:51 AM
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I'm also having this problem. T-Mobile Note 4. It's pretty problematic. Stoked for new huge screen to watch netflix. Netflix doesn't work properly. really bummed.
12-18-2014 09:41 AM
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I have the same problem on my T-Mobile Note 4 on wifi, I can watch a movie or show for 13 minutes then the video stops but the sound continues, I hit the 30 second rewind and its back to normal, then 13 minutes later it freezes again. I have to repeat this process to get through a movie and for me its always at every 13 minutes.. Its been like this for me since day 1 even with all the newer Netflix updates.
12-18-2014 01:33 PM
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Having the same problem with YouTube as well. Freezes but audio is still going. I have note edge. I using cellular data.
Posted via the Android Central App
12-18-2014 02:04 PM
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Att note 4 here. Heavy netflix user and no problems.
Posted via the Android Central App
12-19-2014 12:42 AM
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Same problem on Note 4 on Sprint that I just set up. Video freezes about 35 seconds in, audio continues to play.
12-25-2014 08:50 AM
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Got it to work! I turned off Wi-Fi, ran a video on 4G...it ran fine. I turned Wi-Fi back on and I'm 10 minutes in and counting without an issue.
12-25-2014 10:04 AM
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I have a note 4 on Verizon. I have the same issue on both Netflix and YouTube, but the video freeze happens after about only 10 seconds. It's terrible. I will test on 4G and see if the issue persists.
01-03-2015 07:18 PM
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I still have the same issue using 4G
01-03-2015 07:24 PM
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Same issue here. Sprint Galaxy Note 4. Netflix freezes around every 1:30 mins and the Audio continues to play
01-07-2015 06:55 PM
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So is this a phone problem or an app problem. Both Netflix and youtube freeze for me but the audio still plays. It's ridiculous! Another reason why I favor my iPhone devices over anything else. IT JUST WORKS!
It's obviously a case of the app not playing nice with the software on the device. Guess that's what you get when there aren't any standards set in place.
So how do we go about fixing this? Email Netflix devs, youtube devs? Google? Samsung?
01-08-2015 05:57 PM
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Have you tried a factory data reset?
Sent from my Samsung Galaxy Tab Pro 8.4
01-09-2015 09:34 AM
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I'm having the same issues on Netflix and the YouTube app. I'll start a show and after a few mins the picture freezes and the audio continues. Could this be an issue with the current TouchWiz or operating software?
Posted via the Android Central App
01-10-2015 08:09 AM
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I specifically bought a bigger phone to watch Netflix and youtube. I'm very frustrated with this and hope it gets resolved quickly. Tmobile note 4 here. Netflix will work for 45 seconds then freeze video but audio works. Most annoying thing ever!
01-11-2015 02:01 AM
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I specifically bought a bigger phone to watch Netflix and youtube. I'm very frustrated with this and hope it gets resolved quickly. Tmobile note 4 here. Netflix will work for 45 seconds then freeze video but audio works. Most annoying thing ever!
Have you tried to uninstall and reinstall it?
Sent from my Verizon Samsung Galaxy Note 4
01-11-2015 07:30 AM
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Yes many times now. I haven't tried a factory reset. But I've tried clearing cache and everything. Thanks for the suggestion!
Posted via the Android Central App
01-11-2015 01:02 PM
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Have you tried a factory data reset?
Sent from my Samsung Galaxy Tab Pro 8.4
01-12-2015 09:34 AM
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Yes I have. And it stopped for awhile. But is happening again. I have tried everything. This is really frustrating. I bought the phone to watch netflix. And I can't even do that. SMH
Posted via the Android Central App
01-18-2015 12:41 AM
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Same problem here as of 3/5/15. I just got my Samsung Galaxy Note 4 and all software is updated. I use it when I workout on my treadmill. Very annoying when you have to rewatch a scene when the video freezes and the audio keeps playing.
03-05-2015 03:34 PM
Netflix glitch/freezing
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